This game is really interactive because the reps can see where everyone else is and what they need to do to win. Have your call center agents roll the die every time they hit a goal or make a sale. With the board and pieces ready, it’s time to play. Next, have your reps create their own game pieces. For example, they can write down lose a turn, go back three spaces, swap places, roll again, etc. Divide your reps into two groups, and have them compete for a prize!īefore the beginning of a shift, have your supervisor label carpet tiles with different board game spaces.
Want to take it to the next level? Try turning the game into a team-building exercise. Once it’s set up, the reps get a chance to guess a letter and the word or phrase. Next, they need to pick a word or phrase. It starts with supervisors setting up the board.
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The real prize though is a fun, free break from the phone for 5 minutes. They can even get a small prize for skill. Once a rep makes a great sale, reaches a monitoring score, or hits a KPI, they can get out of their booth and into the game. And setting up a sports game can be as easy as putting a green mat on the floor with a foam ball, hanging up a little nerf basketball hoop, or putting up a dartboard in your call center. The best method depends on your call center culture. Keep in mind, you can award the owner each hour or just once at the end of the shift. The trophy changes owners throughout the day. When someone hits a sale or a KPI, they’re the temporary winner or owner of that object.īut when another rep hits their KPI or even performs better, they get the trophy. This can be a stuffed animal, a ball, or even an office chair. It’s a simple, but enjoyable game to play in your call center that can keep things lively.įor this call center game, you need a trophy. Each time a rep gets a sale or hits a KPI, they get the chair until it gets “stolen” by the next person. To keep things exciting, we play pass-the-chair. In my call center, supervisors have different chairs. That way, even those who aren’t familiar with Poker will know what they need to win. Make sure you display the types of hands you can get and which one is better. Best poker hand wins at the end of the shift or at the end of the week. The first to reach BINGO is the winner.Įach time a rep hits a KPI they get a card. Once they get 5 in a row, they yell out “BINGO!”. Each time an associate hits one of the goals, they mark it off the sheet. Players cross off the squares on their boards based on events that happen in the call center.įor the best results, fill your bingo boards with KPIs you can measure.
Each team member gets a bingo board with various squares on them. So, don’t leave your work-from-home agents out of the fun.Ĭall center bingo is the same concept as traditional bingo games. You can even play the games with an * sign next to them at home. The more personal these games are, the better the results will be! They’re mostly the same games you know and love, but with a call center twist to them.įeel free to adjust them to fit your office space, company culture, and performance goals. You may recognize a lot of these games from your childhood. The Best Call Center Games to Try in Your Contact Center These office games are the perfect tools to get people together and help them relax while improving their experience at work. Healthier workplace culture: It takes a lot of work to build the ideal workplace culture.These call center games can help you strengthen workplace relationships through friendly competition and excitement. Better Team building: A lot of these games rely on cooperation and teamwork.Plus, you can easily adjust the goal of these games to match your key performance indicators (KPIs). Increased motivation: Many of these call center games help improve employee performance.Your employees will bring the joy they experience to their work. Morale boost: Call center games are enjoyable.But playing games at work isn’t just about fun, there are a lot of other great benefits: Adults can greatly benefit from games as well. Ready to level up your call center? Try these 23 different call center games to improve your workplace energy and customer engagement. Luckily, there are a couple of fun games you can play to shake up the everyday routine in your call center. However much we enjoy working in our call center, days can easily get monotonous.
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